Customer Service - FAQs
Who we are
We are TheHotPrices. A research-driven business operated from the US with the goal of diversifying solution-driven products that solve actual problems from health to skincare to lifestyle. Read here: About Us.
Why is the item price before different from what is indicated now?
Our product prices fluctuate daily due to the following reason:
- Supplier and manufacturer cost may fluctuate due to demand.
- Ongoing in-store discounts and sales resulting in different product pricing at different periods.
- Promotions and discounts from suppliers which change over certain periods.
As prices change, the price you see upon purchase is what you pay for. You pay only what you see at the time of purchase.
What is your refund policy?
Every order is tied to a 30 days no-hassle, no-stress refund/return policy. Read full policy here: Return/Refund Policy
What is the cost and duration for shipping?
Shipping takes 7-14 days depending on your location but may extend during promotions and high demand periods.
Every order, every purchase is shipped free of charge. We take on the burden of shipping so prices stay competitive.
Will tracking be provided for my order?
Tracking is provided for every order and purchase.
How do I find out more about a particular item I want to purchase?
We have a product news blog that educates and talks more in-depth about each product and what they can do for you so that you get an accurate description and help you know more about the product before purchasing. Here is the blog: Product News Blog
How do I contact you for further questions or inquiries?
You can fill the form on our contact page, with your inquiry, email us at hello@thehotprices.com, or contact us on WhatsApp: +1(917)963-8696
Will I have to pay customs taxes for my package?
We do our best to handle all customs taxes and ensure you do not get to pay but it ultimately depends on your location and country.
What is your product research process?
We accurately do a deep dive on every product listed on our website by first getting in contact with and vetting each supplier and products to ensure quality, effectiveness, and value then we negotiate for a better price. You can read all about our full process here: Our Process.